Predictive dialers are outbound call processing systems that
are designed to maintain high levels of activity and provide cost efficiency in
contact centers. These dialers are capable of calling a list of telephone
numbers automatically, screening unnecessary calls such as answering machines
and busy signals, and connecting waiting representatives with customers.
Predictive is mainly used to contact a large volume of
customers within a short period of time. Predictive dialing frees agents from
waiting during the dialing and ringing process. Agents spend their time
answering calls and are not distressed with unanswered calls. Campaigns using
predictive dialing can average agent productivity of 50 minutes per hour and
trouble ratios of 3% or less.
Predictive dialing predicts when agents will be available
and decides how many calls to make based on the success probability, the time
for the contact to answer and trouble ratios. Probabilities are continually
updated, and nuisance ratios observed for optimal performance and legislation
compliance.
Scripting enables agents to provide customers with detailed
and customized argumentation, reducing required training time and allowing
supervisors and team leaders to quickly respond to changing conditions or
business needs. Adjustments to the script can be easily done on-the-fly.
250 + Live Reference Call Center clients and BPO s in Jammu
, Chandigarh , Delhi , Jalandhar , Ludhiana , Delhi , Gurgaon , Faridabad ,
Ghaziabad , Noida , Jaipur , Udaipur , Kota , Bhopal , Agra , Jabalpur , Meerut
, Kolkata , Guwahati , Imphal , Dimapur , Ranchi , Ahmedabad , Surat , Baroda ,
Mumbai , Pune , Nashik , Nagpur , Kanpur , Lucknow , Hyderabad , Chennai ,
Coimbatore , Vizag , Indore , Patna , Aurangabad , Ranchi , Dehradun , Ajmer ,
Pondicherry , Goa , Manila , Bangkok , Cebu , Gabrones , Sydney , Dhaka ,
Karachi , Lahore , Paris , Johannesburg , Thimpu and Many More.
Detailed pricing and portal with transparent pricing also
available on
www.dialerphilippines.com/predictivedialervoip
Ping us for more details:
Kartikey Sharma, Avyukta Intellicall
+91-954-99-999-16 ; +1-404-698-4770
avyuktaindia on Skype
www.dialerindia.com
www.dialerphilippines.com
